WHAT
WE DO
Your Right Hand Mel helps small businesses transform daily challenges into opportunities. We provide customizable virtual support and project management services that streamline operations and keep your projects on track. We're your dedicated partner in turning stress (and success!) into more time, peace, and profitability.
SERVICES
WE OFFER
OPERATIONS/
ADMINISTRATION
Operations and administration. Two long words that mean a whole bunch of different things to keep a business running smoothly. You can choose exactly the support you need, precisely where it's needed most—or we can work together to decide on the most efficient options. Think of it as an à la carte menu for business support.
SERVICE OPTIONS
Here’s a quick list to give you an idea of what’s available—but there’s more! If you don’t see exactly what you need, let’s work together to find the best solution for you. • Operations and workflow optimization • SOP creation and maintenance • Process implementation and rollout • Client and vendor management • Information management and organization • Bookkeeping • Invoicing • Payroll • Brand consistency and management • Light digital design • Website QA and management
HOW IT WORKS
Together, we’ll pinpoint the most effective tasks that deliver the best value for your business. Then, we'll craft a custom monthly retainer to ensure predictable costs and peace of mind. Our minimum package starts at 15 hours of dedicated support for $1198 a month—built on decades of expertise and a commitment to excellence. As your partner, we like to keep things flexible and transparent. The retainer serves as a guideline, and you only pay for the actual hours worked. As we fine-tune our workflow together, we can easily adjust as needed. With our above-and-beyond work ethic, you can trust that our collaboration will maximize returns on your investment.
PROJECT
MANAGEMENT
Project Management is a wildly broad and varied topic, but at its core is adaptability, strategically managing resources and communication to achieve objectives successfully. If you’re overwhelmed with client projects or are developing your next big idea, you’ll have a seasoned dedicated partner to handle the details, so you can focus on what matters most.
SERVICE OPTIONS
Project management is definitely not one-size-fits-all. This list covers the essentials, but we’ll tailor the details to meet your specific needs. • Project planning and objective setting • Budget and schedule creation/tracking • Task and workflow management • Client and vendor management • Project documentation • Progress tracking and reporting • Invoicing and financial tracking
HOW IT WORKS
By exploring the details of your project together, we’ll develop a clear scope of work that serves as a roadmap to success. Our estimates are based on time and materials, offering a flexible and transparent approach tailored to your unique needs. We understand that cost is a key consideration. Until we discuss your project needs, we can provide this as a guide. A typical week of comprehensive project management, approximately 40 hours, is around $3,100. Adding our expertise and dedication to excellence to yours, we’ll create a powerhouse partnership.
HOW WE
CAN HELP YOU
SOUND FAMILIAR?
TOO MUCH OF MY TIME IS SPENT ON TASKS THAT DON’T DRIVE REVENUE. This is so sneaky! In a wink your day to day is filled with activities that don't need your expertise. It can cause stress for one but you may also miss opportunities to work on what really matters. Delegating these tasks frees you up to focus on projects that directly contribute to your bottom line.
I HAVE PROJECTS THAT NEED BETTER OVERSIGHT AND COORDINATION. The start of a new project sparks excitement and motivation, but balancing execution and management is a challenge. With multiple tasks, team members and moving parts, it starts to lose focus. Unexpected issues arise, miscommunication happens, resources get misallocated, and key details fall through the cracks. A dedicated project manager provides structure, ensures clear communication, and tracks progress—keeping everything on course so you can focus on doing the work.
MY OPERATIONAL PROCESSES NEED TO BE MORE ORGANIZED AND CONSISTENT. Missed deadlines, duplicated efforts, or inconsistent task execution often signal that your processes need a refresh. Without clear workflows, tasks can fall through the cracks, team members may struggle with unclear expectations, and inefficiencies can slow progress. Support in streamlining operations and establishing well-documented systems improves clarity, reduces errors, enhances collaboration, and ensures everything operates with greater efficiency and reliability.
I'M WORKING IN REACTIVE MODE AND IT’S EXHAUSTING. We’ve all been there! Your workload grew quickly, and now things feel less organized—to the point where you're only addressing what's right in front of you while other tasks keep getting pushed back. Consistent support can help bring structure to your day, shifting you from reactive problem-solving to proactive planning, so you can regain control over your workload.
DAILY DEMANDS ARE SIDELINING MY LONG-TERM INITIATIVES AND GOALS. When daily operations take over, strategic projects and long-term goals often get pushed aside. Extra support can help you manage growing demands while staying focused on the bigger picture, keeping your business on track for sustainable growth.
I’M GETTING CLIENT FEEDBACK SHOWING THAT I’M FALLING SHORT OF EXCELLENCE. You’re doing your best but you wear a lot of hats and there too much doing to be done! This causes Inconsistent communication, delayed responses, or lack of clear processes and impacts client satisfaction, or opportunities for stronger engagement may go unnoticed. Support for client management and refining communication strategies help to create a more seamless, responsive, and personalized experience - creating trust, and long-term loyalty.
HELLO!
Hi, I'm Melissa Armour, Founder of Your Right Hand Mel—and you can call me Mel!
At a job a few years back, I was given the funny title “corpus callosum”—defined as "the bundle of nerve fibers that allow your brain's left and right hemispheres to communicate." It was a nod to my knack for translating needs and ideas across different disciplines—from designers to developers, general contractors to executives, admin to employees, you get the idea. I’m a people person, a quiet observer, and a listener who thrives as a behind-the-scenes support warrior, helping others be their best.
With over 20 years of experience in project and operations management across diverse industries, I’ve built my career around keeping businesses, teams, and projects organized and thriving. I discovered that my most rewarding partnerships are with small businesses and entrepreneurs, which is why I founded My Right Hand Mel. Our small but mighty team delivers custom, hands-on support exactly where it’s needed most—helping you stay organized, efficient, and focused on what truly matters; growing your business. Together, we’ll create a tailored plan that fits your unique needs and sets you up for success.
HAPPY CLIENTS
CONTACT US
SAY HI!
I would love to hear from you! I'm happy to answer any questions you may have or discuss how we could work together!